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Troubleshooting
ERROR CODES
When an error code is displayed:
• Close the hot water faucet, turn off the water
heater with the remote control or through the
Eccotemp SMARTHOME App.
• Wait for about 5 minutes before turning the
water heater on again.
• Open the hot water faucet.
NOTICE: If an error code other than those
listed below is displayed, immediately turn
off the hot water faucet, take note of the
error code, turn off the water heater with
the remote control and call the customer
assistance number.
Error
Error
Code
Description
E1
Outlet
Temperature
Sensor
E2
Ignition Flame
Failure
E3
Thermostat
Sensor
E4
Over Heating
Protection
E5
Inlet
Temperature
Sensor Failure
E6
Fan Motor
Voltage Error
E7
Solenoid Valve
Error
E8
Vent Pipe
Block
CAUTION: For your safety DO NOT attempt repair of gas piping, remote control, burners , vent
connectors or other safety devices. Refer repairs to qualified service personnel.
CAUTION: Make certain power to water heater is "OFF" before removing protective cover FOR
ANY REASON.
CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can
cause improper and dangerous operation. VERIFY PROPER OPERATION AFTER SERVICING.
PLEASE NOTE: SHLX IS FOR INDOOR PERMANENT INSTALLATIONS ONLY. THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO
Support: Support.Eccotemp.com
Blink Pattern
BLUE light blinks 1 time,
pauses for 2 seconds, then
repeats
BLUE light blinks 2 times,
pauses for 2 seconds, then
repeats
BLUE light blinks 3 times,
pauses for 2 seconds, then
repeats
BLUE light blinks 4 times,
pauses 2 seconds, then
repeats
BLUE light blinks 5 times,
pauses 2 seconds, then
repeats
BLUE light blinks 6 times,
pauses 2 seconds, then
repeats
BLUE light blinks 7 times,
pauses 2 seconds, then
repeats
BLUE light blinks 8 times,
pauses 2 seconds, then
repeats
CHANGE WITHOUT NOTICE. PLEASE VISIT SUPPORT.ECCOTEMP.COM FOR MORE INFORMATION.
If the error code remains shown:
•
Close the hot water faucet and turn off the
water heater with the remote control or
through the Eccotemp SMARTHOME App.
•
Take the proper action shown below and
attempt operation of the water heater again.
•
Turn off the water faucet and turn off the
water heater with the remote control or
through the Eccotemp SMARTHOME App.
•
Take note of the error code displayed and call
the customer service assistance number in
the "If You Need Service"
Possible Cause
Junction port loose, short circuit
The gas valve is not opened or
fully opened, water shut off valve
is not open, junction port is loose
There is flame, but no water is
coming in
Over temperature sensor shuts
the water heater off. Outlet water
temperature sensor detects the
outlet water temperature is over
the limit and sends a signal to the
main controller to shut off the
water heater.
Problem with sensor, problem
with sensor's plug or socket, none
of the above
Motor problem, voltage of power
supply is too low
Open circuit of the valve, short
circuit of the valve, none of the
above
Vent pipe is blocked
Shop Online: www.Eccotemp.com
What to Do
Call for Service
Check & open gas fully, Check
& open water valve, Call for
service
Check & open water valve
fully, Call for service
Lower the outlet water
temperature, Call for service
Replace the sensor, fix it,
replace the computer board
Call for service
Connect the valve, replace the
valve, replace the computer
board
Clean the pipe
Phone: 866-356-1992
43
Designed in
Summerville, SC
