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Idiomas disponibles
Problem
The milk does not froth.
Milk is leaking from the
bottom of the LatteGo
milk container.
The machine seems to
be leaking.
Cause
Machines with LatteGo: LatteGo
is incorrectly assembled.
Machines with LatteGo: the milk
container and/or frame of
LatteGo are dirty.
Machines with classic milk
frother: the milk frother is dirty.
The type of milk used is not
suitable for frothing.
The frame and the milk
container are not assembled
properly.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
The water tank is not fully
inserted and air is drawn into
the machine.
The brew group is dirty/clogged. Rinse the brew group.
The machine is not placed on a
horizontal surface.
The water tank is not fully
inserted and air is drawn into
the machine.
Solution
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click').
Disassemble LatteGo and rinse both
parts under the tap or clean them in the
dishwasher (see 'Cleaning LatteGo after
every use').
Thoroughly clean the milk frother (see
'Cleaning the classic milk frother ').
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk and lactose-free milk.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover. Tip:
Place a cup under the dispensing spout
to collect rinsing water and reduce the
amount of water in the drip tray.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
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