Idiomas disponibles
Idiomas disponibles
FAQ
Issue
Solution
The vacuum-mop
The ba ery level is low. Recharge the
cannot be turned on.
vacuum-mop, and try again.
The vacuum-mop
The ba ery level is low. Recharge the
cannot start cleaning.
vacuum-mop, and try again.
There are too many obstructions around the
The vacuum-mop
cannot return to the
charging dock. Place the charging dock in a
dock to charge.
more open area.
The vacuum-mop is too far away from the
charging dock. Move it closer to the charging
dock and try again.
The vacuum-mop is
Turn off the vacuum-mop, and then turn it on
malfunctioning.
again.
The vacuum-mop
A foreign object might be caught in the brush,
makes unusual
side brush, or the le /right wheel. Turn off the
sounds.
vacuum-mop and remove any debris.
The vacuum-mop
The dust compartment is full, please empty its
cleans less
contents.
efficiently or leaves
The filter is blocked, please clean it.
dust behind.
A foreign object is caught in the brush, please
clean it.
The vacuum-mop
The Wi-Fi signal is weak. Make sure the
is offline.
vacuum-mop is in an area with good Wi-Fi
coverage.
Something is wrong with the Wi-Fi connection.
Reset the Wi-Fi and download the latest
version of the app, and try reconnecting.
Issue
The vacuum-mop cannot
resume the cleanup.
The vacuum-mop cannot
be charged.
The vacuum-mop does
not perform the
scheduled cleanup.
The vacuum-mop
keeps going offline.
The vacuum-mop cannot
be connected to the Mi
Home/Xiaomi Home app.
16
Solution
Make sure the vacuum-mop is not in DND
mode, as this mode will prevent it from
resuming the cleaning.
Make sure you are not using the app to send
the vacuum-mop back to the charging dock,
or press the dock bu on, or move the
vacuum-mop back to the charging dock, as
these operations will stop the vacuum-mop
from resuming the cleanup.
Make sure there is enough open space
around the charging dock and its charging
contacts are free of dust and other debris.
The ambient temperature is too low (below
0°C) or too high (above 35°C).
Make sure the vacuum-mop is connected to
the network, otherwise it cannot
synchronize time and perform the
scheduled cleanups.
Make sure the vacuum-mop is not in DND
mode, as this mode will prevent it from
performing a scheduled cleanup.
Make sure the vacuum-mop is connected
to the network and stays in the range of
Wi-Fi at all times.
Make sure the charging dock and the
vacuum-mop are in the range of Wi-Fi and
have a good signal. Follow the instructions in
the user manual to reset the Wi-Fi
connection and try to reconnect the
vacuum-mop.
