10 Appendix; 10.1 Router Port Forwarding; 10.2 Faq - Urmet 1093/139M2 Manual De Usuario

10 APPENDIX

10.1 ROUTER PORT FORWARDING

If user wants to remotely visit IP Camera monitoring image through internet, he has to open web port and client port of IP
Camera.
Take Cisco router as an example：
IP address of IPC is 192.168.1.168, web port is 8000 and client port is 9988.

10.2 FAQ

◆ IE cannot load and install plug-ins.
1. Possible cause IE security level is set too high.
Solution Set IE security level to the minimum level.
◆ After updating, user cannot visit IP Camera through IE.
1. Solution Clear IE cache. Specific steps: Open IE Tools, open Internet option, click "delete file" button in the
2 nd option (temporary Internet files), click "delete all offline contents", and click OK. Log in IP Camera again.
◆ Why cannot visit IP Camera through IE?
1. Possible cause 1 Network fault
Solution Connect PC to internet and test if network access is normal. Check if there are any cable problems or
network problems caused by PC virus until PC can ping each other.
2. Possible cause 2 IP address is occupied by other devices.
Solution Disconnect IP camera and network and connect IPC and PC and set device IP address.
3. Possible cause 3 IP address is located in different subnet.
Solution Check setting of IP address, subnet mask address, and gateway.
4. Possible cause 4 The physical address of the network conflicts with IP camera.
Solution Change physical address of IP camera.
5. Possible cause 5 Web port is changed.
Solution Contact network management to obtain the corresponding port information.
◆ PC cannot be connected to the frontend video
1. Solution Check if IP camera video can be normally viewed in IE, if the device can be searched by PC software, and
if the device parameters on PC client are set correctly.
DS1093-176 61