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Troubleshooting
Checkpoints
If you encounter an issue to check with the washer, first check the table below and try the
suggestions.
Symptom
Does not turn on.
Does not start.
Water supply is
insufficient or no
water is supplied.
After a cycle,
detergent remains
in the detergent
drawer.
DC68-03768A-10_IB_WV9900M_EN.indd 67
• Make sure your home electrical system is providing electrical
power that matches the requirements of the washer. See page
21.
• Make sure the power plug of the washer is completely
plugged in.
• Make sure the door is properly closed.
• Make sure the taps are open.
• Make sure to press and hold START/PAUSE to start the
washer.
• Make sure Child Lock is not activated.
• Before the washer starts to fill, it will make a series of
clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.
• Check if the upper or lower washer displays an information
code on the respective status bar.
• Fully open the tap.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.
• Make sure the washer is running with sufficient water
pressure.
• If you are using powdered detergent, do not use more than
recommended.
• If you are using liquid detergent, do not over fill the liquid
detergent compartment.
• Remove the liquid detergent and softener containers, and
then clean the detergent drawer.
Action
English 67
2023-06-27
7:18:51
