Idiomas disponibles
Idiomas disponibles
Trouble Shooting
Problem
APP
Handle
does not
operate
(properly)
with Oral-B
App.
Reset to
factory set-
tings.
16
Possible reason
1. Oral-B App is
closed.
2. Bluetooth is not
activated on
smartphone.
3. Bluetooth is
disabled on
handle.
4. Bluetooth con-
nection to smart-
phone has been
lost.
5. Your smartphone
does not support
Bluetooth 4.2 (or
higher)/
Bluetooth Smart.
6. Outdated Oral-B
App.
Original functional-
ity wanted.
Remedy
1. Launch Oral-B
App.
2. Activate
Bluetooth on
smartphone
(described in its
user manual).
3. Enable
Bluetooth via
display Settings
-> Bluetooth
enable.
4. Pair handle and
smartphone
again via App
settings. Keep
your smart-
phone in close
proximity when
using it with
handle.
5. Your smartphone
must support
Bluetooth 4.2
(or higher)/
Bluetooth Smart
in order to pair
handle. Check
app.oralb.com
for compatible
smartphones
and country
availability of
the Oral-B App.
6. Download latest
Oral-B App.
Enter via display
Settings -> Factory
Reset (22). Press
on/off button to
confirm.
