Idiomas disponibles
Idiomas disponibles
OWNER'S MANUAL
®
FREQUENTLY ASKED QUESTIONS (CONT.)
Q: The electronic keypad on my lock does not respond?
A: First, replace the battery and try the key pad again. If the keypad is still not responding, follow the
directions on your instruction sheet for using the trouble key that came with your electronic safe.
Once the door is open, test your combination with the door open. If your keypad is still unresponsive,
please contact Stack-On's Customer Service Department at 1-800-323-9601
(M-F, 8 am to 4:30 pm CST).
Q: The electronic lock will not accept my security code?
A: Make sure the code is NOT longer than 8 digits.
When you enter your new code, you will need to make sure you confirm your code by entering the
green key
on your key pad.
Q: The batteries only lasted a few days or weeks?
A: Make sure the batteries are new and have not expired. If you have installed new batteries and this
problem persists, please contact our Customer Service Department at 1-800-323-9601
(M-F, 8 am to 4:30 pm CST).
Q: Questions using the back up key.
A: Please refer to your instruction sheet for additional information.
Q: The electronic lock beeps by itself.
A: Please contact Stack-On's Customer Service Department at 1-800-323-9601
(M-F, 8 am to 4:30 pm CST).
Q: What should I do if I lose my instruction sheet?
A: If you misplace your instruction sheet, you can download a copy from the Stack-On website
at stackon.com/instruction-sheets. All instruction sheets are listed by model number.
We recommend you store the model number of your safe, along with the key number at
stackon.com/Customer Service - Secure Combinations which will make it easier to retrieve
your instruction sheet from the Stack-On website.
Please visit us at stackon.com for more information.
PERSONAL FIREPROOF SAFES
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