Troubleshooting - Tripp-Lite SMART600PSGLCD Manual Del Propietário

9. Troubleshooting

When there is a fault, error, warning, or alarm, both the front and bottom LED banks will flash red. If the UPS system does
not operate correctly, use the following table to identify the problem.
Problem/Fault code
UPS will not turn on after
pressing On/Off button.
The mains supply is normal,
but the UPS is operating in
battery mode.
The AC normal icon is illuminated,
but there is no output.
Battery backup time is shorter
than nominal value.
Fault code E12 and
icon is on.
Fault code E13 and
icon is on.
Warning code E32 and
icon is flashing.
Warning code E32 and
icon flashes.
Fault code E14 and
icon is on.
Fault code E15 and
icon is on.
Fault code E20 and
icon is on
Fault code E21
Fault code E28 and
icon is on
Fault code E43 and
icon is on
icon is illuminate and the
alarm sounds continuously.
Possible Cause/Fault Event
Releasing the On/Off button
too quickly.
Power cord is loose.
Circuit breaker has tripped.
The UPS has an internal fault.
Batteries are not fully charged.
Battery defect.
Output voltage is too high on
battery mode.
Output voltage is too low on
battery mode.
Communication lost between
UPS and Base.
The distance between remote
panel and the docking base is out
of wireless transmission range.
Error occurs with the pairing
password.
Output is short-circuited.
Overcurrent on output.
Fan lock fault.
Overcharge voltage.
Main internal UPS battery low.
Overload fault.
The UPS has an internal problem.
20
Solutions
Press and hold the "On/Off" button for
at least 2 seconds, then release.
Reconnect AC input power cord.
Reset the input circuit breaker. If the input circuit
breaker trips after the UPS restarts, remove excess
loads from the UPS.
Disconnect the computer cable from the UPS and
press the On button. If UPS functions normally, the
software has control of the UPS.
Charge the batteries for at least 5 hours, then check
capacity. If the problem persists, contact your dealer.
Contact your dealer to replace the battery.
Contact your dealer.
Contact your dealer.
Contact your dealer.
Reduce the distance between the remote panel and
the docking base.
Quick-press the "On/Off" button 5 times to reset
pairing, then connect the remote panel to the
docking base.
Check if connected devices are in short-circuit status.
Disconnect short-circuited loads and restart the UPS.
Reduce the connected load by switching off
some equipment.
Contact your dealer.
Contact your dealer.
The battery requires replacement. If the fault still
occurs after battery replacement, contact your dealer.
Contact your dealer.
Contact your dealer.