Problem
Bottle feels warm
Water dispenser is noisy
Particles floating in water
Foul odor in air around
dispenser
Chiller does not operate
Vibration or rattling
(slight vibration
is normal)
Compressor/motor
operates (blue light on)
for long periods or cycles
Chiller compartment
too warm
Compartment/cold water
too cold/frozen
Chiller compartment
has odor
Moisture forms on outside
of chiller compartment
Moisture collects inside
chiller compartment
(in humid weather, air
carries moisture into
chiller compartment
when door is opened)
Possible Causes
Water system overfilled. Water
is boiling in the hot tank and
bubbling up into the bottle.
Water dispenser is uneven.
Bottle making a gurgling noise
as water fills the tanks.
Hot water boiling sound.
Dispenser or water bottle shakes
when the cooling system cycles off.
Water has high mineral content.
Hot water tank is empty or
not completely full.
Chiller is not on.
Water dispenser is unplugged.
The fuse is blown/circuit
breaker is tripped.
Water dispenser is on
an uneven surface.
Often occurs when large amounts •This is normal.
of food are placed in cooler.
Door left open.
Hot weather or frequent
door openings.
Normal when unit
is first plugged in.
Not enough clearance
from the wall.
Water system overfilled.
Door left open.
Low ambient temperature.
Foods transmitting odor
to chiller.
Interior needs cleaning.
Not unusual during
periods of high humidity
and/or temperature.
Too frequent or too long
door openings.
What To Do
•Dispense cold water until air is released into the bottle.
•Make sure the water is installed on a level floor strong
enough to support it when fully loaded.
•This is normal.
•This is normal.
•This is normal.
•Find a water source with lower hardness.
•Press the hot dispenser button until water flows to remove
air from the hot tank.
•Turn the Cold (Blue) power switch on.
•Push the plug completely into the outlet.
•Replace fuse or reset the breaker.
•Use shims to level the unit.
•Check to see if package is holding door open.
•This is normal.
•Wait 24 hours for the unit to completely cool down.
•Make sure there is enough air circulation around the unit.
•Dispense water from the cold faucet until air is released
into the bottle.
•Check to see if package is holding door open.
•Place units in room temperature environment.
•Foods with strong odors should be tightly wrapped.
•Keep an open box of baking soda in the unit; replace every
three months.
•See Care and cleaning.
•Wipe surface dry.
•Operate unit in temperature- and humidity-controlled
location.
• Place unit in tray to contain moisture accumulation.
•Minimize time door is open.
•Wipe surface dry.
•Empty internal drip tray.
•Operate unit in temperature- and humidity-controlled
location.
• Place unit in tray to contain moisture accumulation.
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