13 Troubleshooting
Contact our hotline if the actions listed
below fail to rectify the problems or if
other problems not listed here occur.
Problem
Coffee only emerges
from the outlet in drips.
Coffee does not flow
through.
Grinder does not grind
coffee beans.
The Refill beans display
flashes although the
2-chamber bean con-
tainer is full.
Loud grinder noise.
Brewing unit cannot be
inserted after removing.
System error appears on
the display.
Cause
Grinding fineness too fine.
Appliance soiled.
Appliance is covered
inside with limescale.
Water tank not filled or
inserted incorrectly.
Brewing unit clogged.
Coffee beans do not drop
into the grinder.
"Bean Select" tilt lever is
positioned vertically.
Coffee beans are too oily.
Foreign object in the
grinder.
Coffee beans do not drop
into the grinder. Insuffi-
cient ground coffee beans
in the brewing unit.
Foreign object in the
grinder.
Brewing unit is not cor-
rectly locked.
Drive is not in the correct
position.
Software problem.
You will find the telephone numbers (local
rates) in the lid of the water tank or in the
Service section on our website.
Action
Set a coarser grinding fineness (see sec-
tion 7.7, page 24).
Clean the brewing unit (see section 8.2,
page 25).
Run the Cleaning coffee system programme
(see section 8.7, page 26).
Descale the appliance (see section 8.8,
page 26).
Fill the water tank and ensure it is
positioned correctly (see section 4.1,
page 21).
Clean the brewing unit (see section 8.2,
page 25).
Tap lightly on the 2-chamber bean con-
tainer.
Clean the 2-chamber bean container.
Move the tilt lever to the left or right.
Use different coffee beans.
Contact the hotline.
Press direct key.
Contact the hotline.
Check that the handle for the brewing unit
locking mechanism is correctly engaged
(see section 8.2, page 25).
Press and hold the brewing strength
button. Also press the "On/Off" button for
longer than 2 seconds. Release the buttons
again. The appliance then initialises.
Switch the appliance off and on again.
Contact the hotline.
Troubleshooting
29