Troubleshooting; Error States Of The Wallbox - Audi Wallbox Manual Del Usuario

Troubleshooting

Refer to Status indication for the description of the LED indications of the wallbox.
Danger
Operating damaged electric devices will
result in the risk of electric shock, which will
cause severe injury or death.
› Troubleshooting must only be done by
a qualified electrician unless otherwise
stated.

Error states of the wallbox

LED states
42
Ignoring an error indicated on the wallbox
may result in the risk of electric shock, which
can cause injury or death.
› If any of the listed errors persists, get in
Wallbox status
Energy saving
Off
HMI Cable not
connected
Over-temperature
derating
Warning
contact with your customer support at
[email protected] to get further advice and
to avoid damage to your wallbox.
Explanation
Charging possible
Connect the wallbox to the vehicle to
start the wallbox.
Charging not possible
Check that the power supply to the
wallbox is switched on at the power
supply cabinet.
Charging not possible
Have the HMI cable checked for a
proper connection.
Charging possible
Due to high temperature, the wallbox
only allows charging at a lower
power. When the wallbox has cooled
down, it will resume charging at the
maximum power.