Warranty; Warranty Description - Blendtec STEALTH Manual Del Usuario

SECTION 6

WARRANTY

6.1 WARRANTY DESCRIPTION
Blendtec warrants Blendtec Commercial counter-top blenders
and jars against defects in materials and workmanship under
normal use and maintenance for the applicable warranty period
on parts and labor required to repair or replace components that,
in the sole opinion of Blendtec, are defective. The warranty period
may vary as established at the time of purchase. Discontinued
items, limited edition items, or color selections will be replaced
with the closest equivalent current product. In order to honor the
warranty, Blendtec will require a serial number, model number,
and proof of purchase from an authorized dealer at the time of
the claim. In addition, the serial number label on the unit must
remain intact and unaltered or the warranty is void.
The following items are NOT included in the blender warranty
coverage:
• Normal maintenance, adjustments and cleaning as outlined
in this manual.
• Repairs due to unauthorized service or modifications to the
blender, product tampering or use of non-standard parts or
accessories without prior written approval from Blendtec.
• Damage caused by: improper installation or ventilation of the
blender; electrical supply (e.g., electrical power failure, improper
electrical connections, low voltage or voltage drops to the
unit); water supply; drainage; exposure to water; or floods,
storms or other acts of God.
• Cost of premium labor rates due to holidays, overtime, shipping, etc.
• Parts or assemblies subjected to misuse, abuse, neglect or
accidents or lack of specified maintenance or operational
procedures.
• Damage or problems caused by installation, relocation of unit,
cleaning and/or maintenance procedures inconsistent with
the technical instructions provided in this manual.
• Claims for personal injuries, incidental or consequential
damages or economic loss (profit or revenue), however caused.
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6.1.1 WATER DAMAGE AND ABUSE
It is critical to prevent liquids from entering the motor base. The
motor base has been designed to deflect liquids from entering.
However, in some instances of heavy spillage or a lack of appropriate
cleaning procedures, liquids may enter the motor housing. It is
important to promptly clean up all spills on the motor, around
the counter and under the sound enclosure base (if used). Failure
to do so may result in liquids being pulled into the motor, which
will lead to premature failure. This cause of failure is considered
abuse and is not covered under the warranty.
6.1.2 COUNTRY OF PURCHASE
Warranty is provided only in the country in which the equipment
was purchased from an authorized sales representative. Use of
the equipment outside the country of purchase voids all warranties,
expressed or implied. If a customer chooses to utilize a local
service center outside of the country of original sale, he or she
can reasonably expect to pay for parts, labor, shipping, duties,
taxes, etc., necessary to make the repair and return the equipment.
6.1.3 SERVICE PROCEDURE
If the troubleshooting steps in Section 5 does not resolve the
problem with the blender, contact Blendtec customer service at
1-800-BLENDTEC (US customers) or a Blendtec service agent
(international customers). To locate the international Blendtec
service agent please visit: https://www.blendtec.com/pages/
commercial-dealers-international. Before calling, please have
the blender, the blender's serial number, and description of the
problem. Many issues can be resolved simply and quickly over
the phone. If the problem cannot be resolved over the phone,
the unit may require repair or replacement. Do not attempt to do
this alone. If your machine is out of warranty, repair is an option.
Follow the Service Procedure instructions to contact a Blendtec
service agent. Blender owner will be responsible for shipping
costs, parts for the repair, and labor costs as applicable.