20 Smart Functions; Smart Diagnosis™ Function - LG LBNC122 Serie Manual Del Propietário

20 SMART FUNCTIONS

SMART FUNCTIONS
Smart Diagnosis™ Function
• For appliances with the
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. NFC or Wi-Fi equipped models can also
transmit data to a smartphone using the LG
SmartThinQ application.
Smart Diagnosis™ through the
Customer Information Center
This gives you the capability of speaking directly to
our trained specialists. The specialist records the
data transmitted from the appliance and uses it to
analyze the issue, providing a fast and effective
diagnosis.
1
Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2
Open the refrigerator door.
3
Press the Vacation button.
NOTE
• If the door has been open for longer than 60
seconds, close the door and repeat steps 2 and 3.
4
Hold the mouthpiece of your phone in front
of the speaker that is located to the left of the
control panel, when instructed to do so by the
call center.
or logo
5
Press and hold the Freezer button for 3
seconds while holding your phone in front of
the speaker.
6
Keep the phone in place until the tone
transmission has finished. The display will
count down the time. Once the countdown is
over and the tones have stopped, resume your
conversation with the specialist, who will then
be able to assist you in using the information
transmitted for analysis.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• The Smart Diagnosis™ function depends on the
local call quality.
• Bad call quality may result in poor data
transmission from your phone to the call center,
which could cause Smart Diagnosis™ to
malfunction.