The decanter lid is not
on decanter.
Too many coffee grounds were
placed in the filter.
The decanter was removed from
the warming plate for more than
30 seconds.
THE COFFEE IS NOT HOT
There's a power outage.
Auto Shut-Off has been
activated. (non thermal
units only)
THE COFFEE TASTES BAD
Coffee grounds other than for
an automatic drip coffeemaker
were used.
The ground coffee-to-water ratio
was unbalanced.
The coffeemaker needs cleaning.
THE GROUNDS ARE IN
The filter is not properly seated
THE COFFEE
in the basket.
The filter collapsed.
Wrong coffee grounds are used
Do you still have questions? You can call us toll-free at the Sunbeam
Department, 1-800-334-0759 or you can visit us at www.oster.com.
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PLACE LID ON THE
DECANTER.
REMOVE FILTER,
REMEASURE COFFEE
AND REPLACE.
TURN OFF AND
UNPLUG THE UNIT.
ALLOW TO COOL. WIPE
UP THE SPILL. DO NOT
SET HOT DECANTER
BACK ON THE WET
WARMING PLATE OR IT
MIGHT CRACK.
WAIT FOR POWER TO BE
RESTORED.
FOR BEST RESULTS,
BREW A FRESH POT
OF COFFEE.
USE COFFEE GRIND
RECOMMENDED FOR
AUTOMATIC DRIP
COFFEEMAKERS.
USE CORRECT
GROUND
COFFEE-TO-WATER
RATIO.
CLEAN COFFEEMAKER
AS DESCRIBED IN
"MAINTAINING YOUR
COFFEEMAKER"
SECTION.
SEAT FILTER
PROPERLY WITHIN THE
FILTER BASKET.
REMOVE FILTER AND
REPLACE.
Consumer Service
®
S E R V I C E A N D M A I N T E N A N C E
Replacement Parts
• Coffee Filters – For better tasting coffee, we recommend that you use a MR.
COFFEE
brand #4 cone style paper filter or a #4 cone style permanent filter.
These filters are available at most grocery stores.
• Decanters – You can usually purchase a replacement decanter from the store
where you purchased your coffeemaker. If you are unable to find a
replacement, please call 1-800-334-0759 in the U.S. or 1-800-667-8623 in
Canada or visit www.oster.com to order or for information on where you can
find a store that carries replacement decanters.
Repairs
If your coffeemaker requires service, do not return it to the store where you
®
purchased it. All repairs and replacements must be made by an authorized
Sunbeam Service Center. If you live in the U.S. or Canada, please call us at the
following toll-free telephone numbers to find the location of the nearest
authorized service center:
Sunbeam Consumer Service
US: 1-800-334-0759
Canada: 1-800-667-8623
Mexico: 1-800-506-1700
You may also visit our website at www.oster.com for a list of service centers.
To assist us in serving you, please have the coffeemaker model number and date
of purchase available when you call. The model number is stamped on the
bottom metal plate of the coffeemaker.
We welcome your questions, comments or suggestions. In all your
communications, please include your complete name, address and telephone
number and a description of the problem.
Visit our website at www.oster.com. You will find exciting and entertaining tips
and ideas, including great recipes!
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