Confirming Items Before Reporting Defect
When there is a problem with the product, check the following details before requesting to the service center.
Symptom
The operation does
not work at all.
The fan level is low and
generates a lot of noise.
The air is not
cleaned well.
Owner's Manual
Confirmation
Is the power plug unplugged?
●
Is the fuse disconnected?
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Is the power shut down?
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Is the front panel open?
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Is the Power button pressed?
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Is the Pre-filter clogged?
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Is there dust accumulated on the HEPA filter?
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Is the indoor contamination severe?
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Are there many particles on the Pre-filter?
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Are there many particles on the washable HEPA filter?
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Is the using location too spacey?
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Are there any obstacles near the product?
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Is the unit installed at a location where air flows freely?
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Procedures
Plug the power properly.
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Request service to the LG Electronics Service Center.
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Re-operate the product after the power is reconnected.
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When the front panel is open, the product will not operate.
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Close the front panel properly.
Press the Power button.
● ●
Clean the Pre-filter well.
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Clean the HEPA filter.
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Ventilate the area to use the product.
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Clean the Pre-filter.
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Wash with clean water.
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(Do not use hot water of 40°C or higher or volatile liquid.)
When drying the filter, avoid fire or direct sunlight and
sufficiently dry it in the shades.
Use the product that fits the room size.
●
(Avoid using it where it is ventilated well such as entrance,
window etc.)
Remove any obstacles.
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Move and install at a different location.
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