Customer Care International; Warranty - Petsafe HPA11-10876 Guia De Instalacion

Customer Care International

USA & Canada - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM

Warranty

One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer's warranty. Complete details of the warranty
applicable to this Product and its terms can be found at www.petsafe.net and/or are available by
contacting your local Customer Care Center:
Radio Systems PetSafe Europe Ltd, 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland
Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer Law, Warranties Against Defects,
effective January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd (hereinafter referred to as "Radio Systems") warrants
to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product,
when subject to normal and proper residential use, will be free from defects in material or workmanship
for a period of one (1) year from the purchase date. An "original retail consumer purchaser" is a person
or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and
in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers
labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply
relative to replacement of the Product with new or refurbished items at Radio Systems' sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio
Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews;
lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of
Australia, New Zealand, or from an unauthorized dealer will need to return the Product to the original
place of purchase for any warranty issues. Please note that Radio Systems does not provide refunds,
replacements, or upgrades for change of mind, or any other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will
not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio
Systems Customer Care Centre to obtain a Warranty Return Number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product. If the Product is deemed to be
faulty within 30 days from date of original purchase, Radio Systems will organize for a replacement to
be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving
the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer's own expense.
Radio Systems will test and replace the faulty unit or its components and return to the consumer free
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