Troubleshooting
WARNING
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into
water, take it to a service center prior to continuing use.
Problem
Vacuum won't run
Bag Check Indicator
has turned red OR
vacuum won't pick
up OR low suction
Dust escaping from
vacuum
Wand is difficult
to push or won't
move forward
IF YOU NEED ASSISTANCE
Please call 1-888-768-2014 (Mon-Fri 8am-5pm EST) to speak with a customer
service representative; or visit our website at hoovercommercial.com.
18
TO REDUCE THE RISK OF PERSONAL INJURY: UNGPLUG BEFORE CLEANING OR SERVICING.
Possible Cause
1. Power Cord not firmly
plugged into outlet.
2. Blown fuse or tripped
breaker.
3. Thermal Protector
activated.
1. Filter Bag full and/
or clogged.
1. Filter Bag full.
2. Filter Bag not installed
correctly.
3. Hose not installed correctly.
1. Incorrect Floor Tool.
Possible Solution
1. Plug unit in firmly.
2. Check fuse or breaker in building.
Replace fuse/reset breaker in building.
3. Unplug and allow vacuum to cool for 30 min.
(This will reset the Thermal Protector).
1. Empty Filter Bag - Pg. 15.
1. Empty Filter Bag - Pg. 15.
2. Review Filter Bag removal &
replacement - Pg. 15.
3. Review Hose installation - Pg. 10.
1. Check that the Carpet Tool is being used for
carpet and Hard Floor Tool is being used for
hard floors.
2. Adjust angle of floor tool by tilting up,
making easier to push.