Return Policy; Contact Information - ROHO nexus SPIRIT Manual Del Usuario

REPAIRING LEAKS
You should protect your nexus SPIRIT Cushion from pins or other
sharp objects and from exposure to hot ashes. If your DRY
FLOATATION cushion insert is punctured, you can repair it using the
Patch Kit included. Follow the directions with the kit to repair the
leak. The patch should be monitored periodically to ensure its
effectiveness. If your patch is not successful in addressing the
problem, or if more extensive damage is present, contact your
Rehabilitation Technology Supplier, distributor, or The ROHO Group
for factory repair details.
The ROHO Group reserves the sole right to determine whether a
cushion is repairable. A minimum repair charge plus shipping will be
charged for all cushions not under warranty. Estimates for repair
must be requested in writing and submitted with the cushion. If you
fail to submit a written request for a repair estimate, The ROHO
Group assumes authorization has been given and will proceed with
the repair.
LOANER CUSHION PROGRAM (U.S.A. only):
The ROHO Group offers a loaner cushion while your cushion is being
repaired. Loaner cushions require a deposit. Contact us for more
information.

RETURN POLICY

All returns require prior authorization from The ROHO Group and are
subject to a restocking charge. If you live outside the U.S.A., contact
the distributor or dealer in your country or contact ROHO
International to find a distributor near you.

CONTACT INFORMATION

If you have any questions concerning repairs, the loaner program, or
the proper care and use of your ROHO product, call TOLL-FREE in
the U.S.A. and Canada 1-800-851-3449 or outside the U.S.A. call
1-618-277-9150. Or, visit our website at www.therohogroup.com.
Send cushions to The ROHO Group,100 N. Florida Ave., Belleville, IL
62221-5429 U.S.A.
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