Problem
I experience an
unacceptable pain
sensation when I use the
appliance.
The treated areas become
red after the treatment.
The skin reaction after the
treatment lasts longer than
usual.
The hair reduction results
are not satisfactory.
Cause
The appliance is defective.
You did not shave the areas
to be treated.
You treated an area for which
the appliance is not intended.
You have used a light
intensity which is too high for
you.
The UV filter of the light exit
window is broken.
The appliance is not suitable
for your skin colour.
Slight redness is harmless and
normal and disappears
quickly.
You have used a light
intensity which is too high for
you.
You have used a light
intensity which is too low for
you.
You did not make enough
overlaps when you used the
appliance.
Solution
Contact the Consumer Care Centre in
your country, your Philips dealer or a
Philips service centre.
Shave the areas to be treated before you
use the appliance. If shaving causes skin
irritation, trim hairs as short as possible
and use a comfortable setting.
Only use the appliance on the
underarms, pubic area (excluding the
scrotum), shoulders, chest, back and
legs.
Reduce the light intensity to a level that
is comfortable for you. See chapter
'Preparing for use', section 'Setting the
light intensity'.
If the UV filter of the light exit window is
broken, do not use the appliance any
more. Contact the Consumer Care Centre
in your country, your Philips dealer or a
Philips service centre.
Do not use the appliance if you have a
very dark skin. Do not use it either if your
body hair is light blond, red, grey or
white.
No action required.
Select a lower light intensity the next
time. See chapter 'Preparing for use',
section 'Setting the light intensity.
If the skin reaction lasts longer than 3
days, contact your doctor.
Select a higher light intensity the next
time.
For proper hair-removal results, you
have to make overlaps when you use the
appliance. See chapter 'Using the
appliance', step 7.
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