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Problems installing software
Check the computer requirements
•
Make sure the computer meets the system requirements. See the onscreen user's guide on the Starter
CD.
Check the installation preliminaries
•
Before installing software on a Windows computer, ensure all other programs are closed.
•
If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the
correct drive letter.
•
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can
download the printer driver from http://www.hp.com/support/dj460.
•
In the Windows device manager, make sure that the USB drivers have not been disabled.
Reinstall the printer software
•
If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located
in the Utils\Scrubber folder on the Starter CD) to perform a clean driver uninstallation. Restart your
computer, and reinstall the printer driver. See "To uninstall the printer software" in the onscreen user's
guide on the Starter CD.
Problems setting up 802.11 or Bluetooth wireless
communication
If you have problems printing from an 802.11 or Bluetooth wireless connection, try the following
suggestions:
Check the wireless printer card
•
Make sure the wireless printer card is inserted properly.
•
Make sure you inserted the wireless printer card before or after, and not during, printer initialization.
•
If the light on the wireless printer card is not on, do the following:
a.
b.
c.
•
To see if the wireless printer card is working, try printing using another wireless device. If you still
cannot print, the wireless printer card might be faulty. Replace the card if necessary.
Check the wireless settings
•
Make sure the wireless profile switch on the back of the printer is switched to the correct wireless profile
you are using. Make sure you are using a profile that was configured during installation.
•
If you cannot communicate with the printer after completing the software installation and removing the
USB cable, then one or more of the following wireless settings might be incorrect:
•
•
•
•
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Remove the wireless printer card.
Turn off the printer, wait a few seconds, and then turn it back on again.
Reinsert the card when the printer is in the Ready state. If there is no response, repeat this
procedure a few times. If there is still no response, contact HP.
Network Name (SSID)
Communication Mode (infrastructure or ad hoc)
Channel (ad hoc networks only)
Security settings (such as Authentication Type and Encryption)
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