Troubleshooting - Glomex MK2+ Serie Manual Del Usuario

VENUS SATURN MARS RHINE

10. TROUBLESHOOTING

When a malfunction of your satellite system
occurs, it is very important to make a rapid check to
understand the nature of the malfunction and, if
possible, to find a remedy.
To analyze a malfunction, it is appropriate to carry
out the following verifications:
- the malfunction has been generated through
human mistake;
- the malfunction is due to a weather problem;
- the malfunction is due to a failure of the equip-
ment itself or it is caused by an anomaly of
another external appliance, but in some ways
connected to the equipment;
- in which phase the malfunction occurs: upon
start-up, during normal operation, upon shut-
down;
- the malfunction is repeated; if so, according to
what criteria;
- what the malfunction determine from a func-
tional point of view;
Anomaly
1. The control unit shows the
error message ERR1
2. The antenna does not operate - wrong power supply cable
3. No status message on the
decoder
4. No image on the TV
- whether the malfunction produces signals (light
signals) and/or anomalous noise (such as hiss-
ing, buzzing, etc.) and/or anomalous odours
(smell of burning) or not;
- the malfunction interferes with the operation of
other appliances;
- the malfunction is an apparent failure (i.e. it dis-
appears, for example, by turning off and then on
again the equipment).
The better you are able to answer the above-men-
tioned questions, the deeper the malfunction analy-
sis will be.
The following table analyzes the most probable
causes which can lead to malfunctions of your
GLOMEX satellite antenna. For any analyzed pos-
sible cause, a corrective measure is proposed, to
efficiently solve, as much as possible, the trouble.
Cause
- no connection between control
unit and antenna
connection
- short-circuited coaxial cable
- proper failure
- the coaxial cable has loosened
or has disconnected from the
antenna
- inner failure
- the satellite receiver is not
installed correctly
- alternating current fluctuations - refer to the user manual of the
- the receiver is off
- the TV set is off or has not
been tuned to AV
- wrong cable connection on the
receiver
- the channel list is not up-to-
date
78
Remedy
- check that the connection
cable between antenna and
control unit is correctly fas-
tened and is not interrupted or
short-circuited
- check the polarity on the
power supply line
- check the correct mounting of
the coaxial cables
- contact the Service Centre
- check the connection of the
coaxial cables
- contact the Service Centre
- check the receiver connection
receiver for support
- turn off the control unit, turn on
the receiver and then turn on
the control unit again
- turn on the TV set and tune to
AV channel
- check that the SCART socket
between the TV set and the
receiver is installed correctly
- carry out the automatic chan-
nel search in the receiver
menu
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