Troubleshooting
PROBLEM
Food is not sliced or
shredded uniformly.
Food consistency is not
smooth enough.
Vegetables are not
shredding or slicing.
Cheese is not shredding
well.
Unit does not operate
on any speed or Pulse.
Unit stops and will
not come back on.
16
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840219801 ENv05.indd 16
PROBABLE CAUSE/SOLUTION
• Packing too much food in the food chute or pushing too hard on the food pusher may cause
the processed food to be irregulary sliced or shredded. Refer to the Processing Charts for
recommended sizes and quantities.
• Raw food pieces were not small enough. Add additional liquid and process longer.
• Store vegetables with high water content in the refrigerator prior to shredding or slicing.
Room-temperature vegetables are less firm and do not perform as well.
• Cheese should be shredded or sliced immediately after being removed from the refrigerator.
Soft cheese like mozzarella should be placed in the freezer for 30 minutes prior to shredding or
slicing to ensure it is firm enough.
• Is the unit plugged in? Does the outlet work?
• Are the bowl and lid locked in place? See "Preparing Pureed Baby Food" section.
• Are the bowl and lid locked in place? They may have moved slightly during processing. See
"Preparing Pureed Baby Food" section.
• Is the outlet still working? Check it by plugging in a working lamp or other appliance. You may
have overloaded the circuit and blown a fuse or tripped the circuit breaker.
• Turn unit OFF (O), allow to stand for 3 to 4 minutes, and then turn back ON. If none of these
suggestions correct the problem, DO NOT attempt to repair the unit. Call the Customer Service
number to get the name of your nearest Authorized Service Center.
4/12/13 2:45 PM
4/12/13 2:45 PM