Amplicomms BigTel 480 Manual De Instrucciones página 28

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PPENDIX
Help and support / Troubleshooting guide
Helpline
If you need some help and you're in the UK, please first check and
see if your problem can be solved using the troubleshooting guide
below. If it can't , please call us on 0844 800 6503 (using a UK land-
line, at the time of going to print: calls cost 6p for connection charge
and then 5p a minute. Mobile costs may vary). Lines are open Mon-
day to Friday, 9am to 5pm, excluding public holidays. If you've a
claim on your 2-year guarantee, please contact your supplier.
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Some issues may simply be resolved by disconnecting the power
to the unit. In such instances the power to the desktop telephone
should be switched off and batteries in the handset should also be
removed for about 20 minutes. After which reconnect everything to
determine if this has resolved the issue.
I can't make phone calls
• Make sure the phone cable is connected properly. If it is, there
may be a fault. Please make sure you're using the phone cable
that came with your phone.
• Check power's plugged in, switched on and working.
• Make sure you aren't too far from the base (in ideal conditions, it
should work up to 300 metres outdoors and up to 50 metres
indoors).
• Test the phone line and socket by using another phone.
I keep losing my connection
• Make sure you aren't too far from the base station (in ideal condi-
tions, it should work up to 300 metres outdoors and up to 50
metres indoors).
• The base station may not be in an ideal location – consider mov-
ing it.
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Helpline UK 0844 800 6503 (See on this page for costs and hours of operation)
My handset keeps switching off
• It may need recharging. So it can charge fully, place your handset
on its charger base for at least 16 hours (make sure the power
socket is switched on!).
• Replace the rechargeable batteries. Any replacement batteries
should be the same type as those provided.
Caller's identification (Call Line ID) isn't working
• Check you have this service on your phone line. Please call your
network provider.
• The caller may have withheld their phone number.
My handset or desktop telephone doesn't ring
• Check that the ringer is on. See page 15.
I've got a buzzing noise on my radio, TV or computer
• We suggest you use your cordless handset at least one metre
away from electrical equipment and mobile phones.
There is interference in the earpiece and/or internet connection
is very slow when using the phone
• You must plug the phone into the wall socket via an ADSL filter if
you have broadband internet on your phone line.