Warranty
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective
in material or workmanship during (i) the
2 year limited warranty period for products
other than fireplace surrounds (mantels)
and trims, and (ii) the 1 year limited warranty
period for surrounds (mantels) and trims,
you have the following rights:
Glen Dimplex Americas will in its sole
•
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.
Limited warranty service will be performed
•
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.
• For products (other than surrounds
(mantels) and trims) for the period ending
at midnight on the first anniversary of
the date of first purchase, Glen Dimplex
Americas will in its sole discretion either
repair or replace such defective product or
part without charge. If Glen Dimplex Americas
is unable to repair or replace such product
or part, or if repair or replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund the
purchase price for such product or part. This
limited warranty entitles the purchaser to on-
site or in-home warranty services. Accordingly,
Glen Dimplex Americas will be responsible for
all labour and transportation costs associated
with the repair or replacement of the product
or part except as follows: (i) charges may be
levied for travel costs incurred to travel to the
purchaser's site where the product is located
if the purchaser's site is beyond 30 miles
(48 km) from the closest service depot of Glen
Dimplex Americas' dealer or service agent;
and (ii) the purchaser is solely responsible
for providing clear access to all serviceable
parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day
after the first anniversary of the first
purchase and ending at midnight on the
second anniversary of the date of first
purchase, this limited warranty entitles the
purchaser to replacement parts only without
charge. If Glen Dimplex Americas is unable
to replace such part, or if replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
replacement, choose to refund the purchase
price for such part. The purchaser shall not
be entitled to on-site or in-home warranty
services. The purchaser shall be responsible
for all expenses incurred for the removal of
the part and installation of the replacement
part including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer's or service agent's
place of business and all labour costs. Such
costs shall not be the responsibility of Glen
Dimplex Americas.
• For surrounds (mantels) and trims for
the period ending at midnight on the
first anniversary of the date of first
purchase, Glen Dimplex Americas, will in its
sole discretion, either repair or replace such
defective surrounds (mantels) and trims or
part thereof without charge. If Glen Dimplex
Americas is unable to repair or replace such
product or part, or if repair or replacement is
not commercially practicable or cannot be
timely made, Glen Dimplex Americas may,
in lieu of repair or replacement, choose to
refund the purchase price for such product
or part. The purchaser shall not be entitled to
on-site or in-house services. The purchaser
is responsible for all expenses incurred
for repair or replacement of such product
or part including, without limitation, all
shipping costs and transportation costs to
and from the authorized dealer's or service
agent's business and all labour costs. Such
costs shall not be the responsibility of Glen
Dimplex Americas.
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