TESY ES/GCVM 50 EC Instrucciones De Uso página 40

EN
TROUBLESHOOTING
Most frequent problems:
Failed connection to or finding of the Wi-Fi network of the
appliance
Failed connection to the home Wi-Fi network
(wireless connection)
The water heater cannot be seen in the application.
The water heater is connected correctly, but it does not work
If the inbuilt wireless module does not find the wireless router
(modem)
After I have connected to the Wi-Fi network of the appliance, I do not
see it in the browser window
You have forgotten the password of the wireless Wi-Fi device of
the water heater.
An attempt to restore the factory settings fails.
Upon opening the mobile application, the main menu is
visualized in the water heater's network
40
Instructions for using the built-in wireless communication module (Wi-Fi)
Solution:
Check whether the wireless connection symbol on the display
is active.
Check whether the appliance is connected to the power supply
source.
Get close to the appliance.
Check whether the modem is on.
If you use a laptop, make sure that the switch for the wireless
connection, located in the front, the side or the back of the
laptop is in ON position
Make sure that you have entered correctly the name of your
home network.
Wait for about 1 minute and check again whether the
connection is successful.
Check whether your router is connected to the Internet.
The appliance has to be connected to the wireless router
(modem) in your house (office). See Instruction for operation of
ModEco cloud via the Internet, page 31, item 5.
Check whether you have entered correctly the email of your ac-
count in the main menu of the appliance's network. See Control
of the electric water heater via the Internet, page 32, item 8.
Restart the application.
Use an additional wireless module to enhance the signal of the
wireless router (modem).
Enter the address 10.0.0.1 in the address bar of the browser and
you will see the application.
If you have forgotten the password for protection of your
network, you will need to use the RESET function of the
appliance to restore its factory settings. See Instruction for use
and storage, page 28/ Restore Factory Settings section.
The appliance has to be switched off from the stand-by button
(it has to be illuminated in white). When the appliance is off, the
display should show only the time, date and the Wi-Fi symbol.
If upon activation of the mobile application the main menu
of the water heater is loaded, and not the dedicated screen
for control via the Internet, you need to stop the direct Wi-Fi
connection with the appliance established through its aerial
wireless network TCHxxxxxxxx and then connect to your home
network.