Symptom
Possible cause
Flap is wrinkled
Envelope not within
and sometimes
specifications
not opened
Flap sticks
Flap curled
Separation set too
narrow
Fingers are placed
Fingers adjusted too
on top of the
deep into the
envelope
envelope
Envelope stops too
early
Machine stops
Fingers not correctly
while inserting
adjusted
(stoppage at the
inserting point)
Inserted document
too long for used
envelope
Envelope throat
incorrect
Envelope glued inside Eliminate faulty
Window not glued
properly
Remedy
Check specifications
and change
envelopes if needed
Store envelopes
according to
specifications
Envelopes stored or
manufactured
improperly
Check separation
settings, adjust if
needed
Check fingers
position, adjust if
needed
Check envelope stop
position, adjust if
needed
Check fingers
position, adjust if
needed
Check fold settings
Check envelope
specifications
envelopes
Eliminate faulty
envelopes
See section
"Technical specifications"
on page 51
Envelope specifications
Envelope specifications
Envelope specifications
"Loading envelopes" on
page 14
"Insert position" on
page 19
"Insert position" on
page 19
"Insert position" on
page 19
"Document settings" on
page 25
Envelope specifications
"Technical specifications"
on page 51
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