Troubleshooting Error Messages; Connection Failed; Platform Not Connected - Ottobock 3D L.A.S.A.R. Posture Instrucciones De Uso

Use

5.4 Troubleshooting error messages

5.4.1 Connection failed

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Connection failed
A connection to the PC could not be established.
Please check the power supply and the cabling.
Cancel

5.4.2 Platform not connected

Platform not connected
Please relieve the platform and then connect the cable
between the PC and the platform.
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Platform not connected
Please relieve the platform and then connect the cable
between the PC and the platform.
98
Live view
Not connected. Tap to retry...
Connection failed
A connection to the PC could not be established.
Please check the power supply and the cabling.
Cancel Retry
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Retry
Live view
OK
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OK
Error message text:
: "Connection failed"
: "A connection to the PC could not be established."
: "Please check the power supply and the cabling."
: "Cancel"
: "Retry"
: "Not connected. Tap to retry ..."
Possible causes:
• No power to the mini-computer
• Mini-computer still booting up (operating sys­
tem/software)
• Mini-computer crashed
• The QR code that was scanned or the activation
code that was entered does not match the product
Measures:
► Carry out the appropriate measures depending on
the cause (for example connect the power; wait for
booting to finish; restart the mini-computer; check
and reenter the code).
► 1x tap on "Retry".
Error message text:
: "Platform not connected" (force measurement plate)
: "Please remove any loads from the platform and
then connect the cable between the PC and the plat­
form."
: "OK"
Possible causes:
• Magnetic USB plug has been disconnected
• USB plug not connected to mini-computer
• Mini-computer software has crashed
• Defective cable
• Defective force measurement plate
• Electromagnetic interference
Measures:
► Carry out the appropriate measures depending on
the cause (for example connect USB plug; wait for
booting to finish; restart the mini-computer; have
defective components repaired by Ottobock Ser­
vice).
► In case of electromagnetic interference, disconnect
the USB plug connection for 15 seconds and then
connect it again. Restart the mini-computer if
necessary (disconnect the mains plug, wait 3
minutes and connect it again).
► Tap on "OK" x 1.
743L500 3D L.A.S.A.R. Posture