Troubleshooting
•
1. The meter
does not
enter test
mode after
inserting a
test strip.
•
•
•
•
•
What It Means
Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
No battery is installed
Battery is installed
incorrectly
Dead battery
Defective test strip or
meter
Blood or foreign objects
put in the test strip port
What To Do
1. Insert test strip print side up, top end in.
1. Install battery with (+) facing up.
1. Replace battery. Reset date and time, if
necessary.
2. If meter still does not enter test mode,
contact Customer Care.
1. Contact Customer Care.
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