Message
or
Troubleshooting
The meter
does not enter
test mode
after inserting
a test strip.
37
What It Means
Meter error
What It Means
Test strip is not inserted
correctly or fully into the
meter
No battery is installed
Battery is installed incorrectly
Dead battery
What To Do
1. Turn off the meter.
2. Repeat the previous testing steps.
3. If the error reappears, contact Customer Service.
1. With the contact bars (3 black lines) facing
up, insert the test strip into the meter until it
stops. This turns on the meter.
2. If the meter still does not enter test mode,
contact Customer Service.
1. Install battery with (+) facing up.
1. Replace battery. Reset date and time, if
necessary.
What To Do