Troubleshooting
1. The meter
does not
enter test
mode after
inserting a
test strip.
21
What It Means
•
Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
•
No battery is installed
•
Battery is installed
incorrectly
•
Dead battery
•
Defective test strip or
meter
•
Blood or foreign objects
put in the test strip port
Contact Customer Care Toll Free at 1-888-522-5226 www.MyFreeStyle.com
What To Do
1 . Insert test strip print side up, top end in .
1 . Install battery with (+) facing up .
1 . Replace battery . Reset date and time, if
necessary .
2 . If meter still does not enter test mode,
contact Customer Care .
1 . Contact Customer Care .