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Troubleshooting Tips... Before you call for service
Problem
Steam
Sanitized light does
not illuminate at the
end of the cycle
Noise
A white film on
glassware, dishware
and the interior
22
Possible Cause
This is normal
The door was opened and
the cycle was interrupted
during final rinse
The incoming water
temperature was too low
Normal operating sounds:
Beeping at the end of the
cycle (on some models)
Detergent cup opening
Water entering dishwasher
Motor stops and starts at
various times during cycle
Spray arms start and stop
at various times
Drain pump sounds during
pump out
Drain pump starts and
stops several times during
each drain
Rattling dishes when the
spray arm rotates
Rattling silverware against
door during wash
This problem is likely
caused by a low quality
phosphate-free dishwasher
detergent
What To Do
Warm, moist air comes through the vent during drying and
when water is being pumped out. This is necessary for drying.
Do not interrupt the cycle by opening the door during the
wash cycle.
Raise the water heater temperature to between 120°F
and 150°F.
These are all normal. No action is required.
Make sure dishes are properly loaded. See the Loading
section.
Tall utensils may be placed in the upper rack to avoid
bumping against inner door during wash cycle.
To remove the white film, run your dishes through a
dishwasher cycle with citric acid. Use a WD35X151
citric acid kit found online. Otherwise, use high quality
rinse agents such as Cascade
Cleaner or Finish
Dishwasher Cleaner
®
local grocery store.
Pour the citric acid in the detergent cup and close the
cover. Place the filmed but otherwise clean glassware and
dishware in the dishwasher. Leave silverware and other
metal items out of the dishwasher. Turn the dishwasher on
and let it run through a complete cycle without detergent.
The glassware, dishware, and dishwasher should come out
film free. Alternatively, a vinegar rinse may be used. Pour 1
cup of vinegar into dishwasher just after the detergent cup
opens and let the dishwasher complete its cycle.
This may be repeated several times a year as needed.
The use of high quality rinse agents such as Cascade
Platinum™ Power Dry™ Rinse Aid or
Rinse Aid
may help minimize a repeat build up of film.
Also, the use of high quality detergents such as Cascade
Platinum™ ActionPacs™ or
Automatic Dishwashing Detergent
film build-up.
Platinum™
Dishwasher
®
found at your
®
Finish
Jet-Dry
®
®
Finish
Quantum
®
®
will help prevent
49-4000218 Rev 1
®
