H A N S G R O H E , I N C . L I M I T E D W A R R A N T Y
Offering our customers the highest quality at all times is a fundamental
part of the Hansgrohe, Inc. company philosophy. We offer consumers
a limited warranty on our hansgrohe
This warranty is limited to products manufactured by Hansgrohe, Inc. that
are purchased from a Hansgrohe, Inc. authorized seller by a consumer
in the United States or Canada after September 1, 2019, and installed
in either the United States or in Canada.
WAR RANT Y
Hansgrohe, Inc. warrants to the original consumer purchaser that
hansgrohe and AXOR products will be free from defects in material and
workmanship for as long as the original consumer purchaser owns both
the product and the home in which the product was originally installed.
For commercial purchasers, the warranty period is (a) one (1) year for
hansgrohe products and (b) five (5) years for AXOR products, in each
case from the date of purchase. The warranty period for products in the
Rubbed Bronze, Matte Black and Matte White finishes are three (3)
years from the date of purchase. This warranty is non-transferable.
W HAT WE WI LL D O
Hansgrohe, Inc., at its option, will replace any product or part of the
product that proves defective in workmanship and/ or material, under
normal installation, use, service and maintenance. If Hansgrohe,
Inc. is unable to provide a replacement part or product and repair
is not practical or cannot be made in timely fashion, Hansgrohe, Inc.
may elect to refund the purchase price in exchange for the return of
the defective product. REPAIR OR REPLACEMENT (OR, IN LIMITED
CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS
PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER.
W HAT I S N OT COVE RE D BY TH E WAR RA NT Y
Because Hansgrohe, Inc. is unable to control the quality of hansgrohe or
AXOR products sold by unauthorized sellers, unless otherwise prohibited
by law, this warranty does not cover hansgrohe or AXOR products
purchased from unauthorized sellers. Authorized sellers can be found on
hansgrohe and AXOR branded websites.
Labor and other expenses for disconnection, deinstallation, or return
of the product for warranty service (including but not limited to proper
packaging and shipping costs), or for installation or reinstallation of the
product are not covered by this warranty.
Hansgrohe, Inc. shall not be liable for any damage to the product
resulting from
• reasonable wear and tear
• outdoor use
• misuse (including use of the product for an unintended application)
• freezing water
• excessive water pressure
• pipe corrosion in the home in which the product is installed
• abuse, neglect or improper or incorrectly performed installation,
maintenance or repair, including the use of abrasive or caustic
cleaning agents or "no-rinse" cleaning products.
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and AXOR
branded products.
®
®
This warranty does not cover: (i) accessories, connected materials and
products, or related products not manufactured by Hansgrohe, Inc.
(ii) any hansgrohe or AXOR product sold for display purposes or (iii)
hansgrohe or AXOR products purchased from unauthorized sellers.
WHAT YOU M UST DO TO O B TAIN WAR R AN T Y
SERVIC E O R IN F O R MATIO N
Contact your retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place of
purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage prepaid
and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800 -334- 0455
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid.
REVISED SEPTEMBER 1, 2019.
LIMITATION ON DURATION OF IMPLIED WARRANTIES:
States do not allow limitations on how long an implied warranty lasts,
so the below limitations may not apply to you. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED
WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR
PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE
DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER.
LIMITATION OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES:
Some States do not allow the exclusion or limitation of
incidental or consequential damages, so the below limitations and
exclusions may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
THIS WARRANTY DOES NOT COVER, AND HANSGROHE,
INC. SHALL NOT BE LIABLE FOR, ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR
CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS
PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT,
TORT, OR OTHERWISE. HANSGROHE, INC. SHALL NOT BE
LIABLE FOR ANY DAMAGE TO THE PRODUCT RESULTING
FROM REASONABLE WEAR AND TEAR, OUTDOOR USE,
MISUSE (INCLUDING USE OF THE PRODUCT FOR AN
UNINTENDED APPLICATION), FREEZING WATER, EXCESSIVE
WATER PRESSURE, PIPE CORROSION IN THE HOME IN
Some
