Section 5 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DWR-932C. Read the following descriptions
if you are having problems.
1. Why can't I access the web-based configuration utility?
When entering the IP address of your router (192.168.0.1 for example), you are not connecting to a website on the Internet nor do you have to be
connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to
connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Internet Explorer 9 or higher, Chrome 28.0, Firefox 23.0, or Safari 6.
• If attempting to connect wirelessly, ensure that the wireless indicator on the OLED display is lit. Also, ensure that you are connected
to the correct SSID for your mobile router.
• Make sure that the computer you are using is not connected to any other devices (such as routers or switches) which might have the
same IP address as the DWR-932C, as this may cause an IP address conflict. If you have a conflict, temporarily unplug any other devices
from your computer while you configure the DWR-932C. You can also change the IP address of the DWR-932C in the Network section
of the configuration utility. You may also need to renew your computer's IP address configuration. To do this, start the Command
utility: Click on Start > Run. In the run box type cmd and click OK. (Windows Vista users type cmd in the Start Search box.) This will
bring up a black screen with white text. At the command prompt, type ipconfig /release and wait for the process to be completed.
Next, type ipconfig /renew which will renew your computer's IP address configuration.
• Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton
Personal Firewall, and Windows
firewall software for more information on disabling or configuring it.
• Configure your Internet settings:
- Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab, click the Default Level
button to restore the settings to their defaults.
- Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings button. Make sure nothing
is checked. Click OK.
- Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three times.
D-Link DWR-932C User Manual
Troubleshooting
®
XP firewall may block access to the configuration pages. Check the help files included with your
73
