Idiomas disponibles
Idiomas disponibles
– Defects in the product which have been caused by
the use of accessories, expansions or spare parts
that are not original parts or are not used as in-
tended.
– Products on which changes or modifications have
been made.
– Minor deviations from the target characteristics
which are irrelevant for the value and usability of
the product.
– Products on which unauthorised repairs have
been carried out, in particular by an unauthorised
third party.
– If the marking on the product or the identification
information of the product (machine label) is miss-
ing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damages
are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty claims
must be made immediately after becoming aware of
them. The assertion of warranty claims after expiry of
the warranty period is excluded. The repair or replace-
ment of the product does not result in an extension of
the warranty period, nor does this service initiate a
new warranty period for the product or for any in-
stalled spare parts. This also applies when using an
on-site service. The product concerned is to be
cleaned and returned to the service centre together
with a copy of the purchase receipt, which must in-
clude the date of purchase and the product designa-
tion. If a product is sent in incomplete without the
complete scope of delivery, the missing accessories
will be charged / deducted in value if the product is ex-
changed or in the event of a refund. Partially or com-
pletely dismantled products cannot be accepted as a
warranty claim. In the event of an unjustified complaint
or if outside the warranty period, the purchaser shall
generally bear the transport costs and the transport
risk. Please report a warranty claim in advance to
the service centre (see below). It is generally agreed
upon that the defective product will be returned to the
service address given below with a brief description of
the fault by organised return or, in the case of repair
outside the warranty period, with sufficient postage,
taking the appropriate packaging and shipping guide-
lines into account. Please note that your product
(depending on the model) will be free of all operat-
ing materials when returned for safety reasons.
The product sent to our service centre must be pack-
aged in such a way that damage to the product under
complaint is avoided during transport. After successful
repair / replacement, we will send the product back to
you free of charge. If products cannot be repaired or
replaced, a sum up to the purchase price of the defec-
tive product may be refunded at our own discretion,
taking into account any deduction for wear and tear.
These warranties are only for the benefit of the origi-
nal private purchaser and cannot be assigned or
transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension of
5 years on products of the Scheppach 20V series.
Thus, the warranty period for these products totals 10
years. Batteries / rechargeable batteries, battery char-
gers and accessories are excluded from this. You can
claim this warranty extension by registering your
Scheppach product from this range at https://garan-
tie.scheppach.com no later than 30 days from the
date of purchase. After registering online successfully,
you will receive confirmation for the item-related war-
ranty extension.
6. In order to submit your warranty claim, please con-
tact our service centre.
Preferably, please use our form on our homepage:
https://www.scheppach.com/de/service
Please do not send us any products without first
contacting and registering with our service centre.
Contacting our service centre first is mandatory to
claim these warranty promises. Warranty claims
must be made before expiry of the warranty period
within 14 days of discovery of the defect. For this pur-
pose, the original purchase receipt and, if necessary,
confirmation of the item-related warranty extension
are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our service
centre. If, in exceptional cases, the processing time
mentioned is exceeded, you will be informed in good
time.
8. Wear parts are generally excluded from the war-
ranty! - Wear parts are: a) supplied, attached and/or
installed batteries / rechargeable batteries as well as
b) all model-dependent wear parts (i.e. belts, saw
blades, tool attachments, grinding discs, filters, carbon
brushes etc., see operating manual). The warranty
does not cover batteries or rechargeable batteries that
are deeply discharged or those with damaged housing
or battery terminals.
9. Cost estimate - Products that are not covered or no
longer covered by the warranty will be repaired at ex-
tra cost. Upon request to our service centre, you can
send in the defective products for a cost estimate and,
if necessary, give the service centre approval for the
repair in writing (by post, e-mail). No further process-
ing will take place without approval for the repair.
10. Claims other than those mentioned above cannot be
asserted.
The warranty conditions only apply in the current ver-
sion at the time of the complaint and, if necessary, can be
found on our homepage (www.scheppach.com).
In case of translations, the German version is decisive.
Scheppach GmbH · Günzburger Str. 69 ·
89335 Ichenhausen (Germany)
Tel: +800 4002 4002 ·
E-Mail: [email protected] ·
Internet: https://www.scheppach.com
We reserve the right to make changes to the warranty
conditions at any time without prior notice.
www.scheppach.com
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