5. Help in case of problems
The TECEone has been designed in such a way that problems are extremely
unlikely and may only occur in very few cases. However, should a fault occur, it is
generally best to contact a specialist (i.e. fitter).
Please observe the relevant assembly instructions. You can find these in the
product database at www.tece.com/en.
Problem
Shower arm does not
move completely in
or out
Shower jet is crooked
Shower jet is too weak Water supply hose is
No water comes out
of the shower arm
Shower arm is stuck
Water is running/drip-
ping out of the cera-
mic while showering
Water runs/drips out
of the ceramic during
flushing
Possible cause
Solution
Water pressure is
Call the fitter.
too low
Shower arm is cal-
Carry out the descaling described in point 4.
cified
If these measures are not successful, replace
the shower arm (item number 9820580).
Shower arm is dirty
In the event of stubborn dirt, turn the "water
volume" rotary knob up so that the shower
arm (C) extends with a small jet of water.
Remove the dirt with the aid of a suitable
brush or a soft cloth. Always use a mild
cleaning agent to do this.
Dismantle the shower arm and clean it with
water (do not re-grease). If this measure is not
successful, replace the shower arm.
The shower arm
Check that the shower arm unit is seated
unit is not seated
correctly. If this is not successful, realign the
correctly
shower arm housing (disassembly of the toilet
ceramics required).
Call the fitter.
kinked
Shower head or
Clean the shower head or shower arm with a
shower arm is blok-
suitable brush.
ked/calcified
Carry out the descaling described in point 4.
If these measures are not successful, replace
the shower arm.
Water supply has
Check if the corner valves are turned (see
been switched off
illustration below) or check the central water
supply.
Cleaning agent resi-
Remove the cleaning agent from the shower
dues on the shower
arm unit with water. Wiping with a damp cloth
arm unit
reliably removes the cleaning agent.
Clean the ceramic cartridge with citric acid or
vinegar. If this measure is not successful, call
the fitter.
Connection set not
Check all components of the toilet connection
installed correctly
set (seal, seal base and length of the connec-
tion set).
EN
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