Govee RGBICWW Manual Del Usuario página 8

When connecting for the first time, ensure the smartphone is near the
device.
If the connection error still exists, please delete the connected device
from "My Devices" on the app. Reconnect to the Govee Home app by
following the instructions provided previously.
❷ Wi-Fi disconnected or failed to connect?
Check if the device is powered on.
Do not skip the Wi-Fi connection steps during the device pairing
process.
Ensure your Wi-Fi router is 2.4GHz (5GHz is not supported).
Ensure you entered the correct Wi-Fi password during the Wi-Fi set up
process.
Try using another smartphone to pair with the device to ensure your
network is working properly.
Shorten the distance between the device and the Wi-Fi router to less
than 50ft, then reconnect.
❸ Cannot connect to Alexa or Google Assistant.
Ensure the Wi-Fi connection is stable and working properly.
Go to "User Guide" on the app Settings page to pair the device again.
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