Idiomas disponibles
Idiomas disponibles
WARRANTY
The warranty period for our products is 2 years, unless otherwise stated, starting from the date of
initial purchase or the date of delivery.
If you have any problems or questions, you can easily access our help pages, troubleshooting tips,
FAQ, and user manuals on our service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all available online
support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the answer solve
your problem?". This will direct you to the Customer Support Request Form, which you can fill out
to validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with the usage and
specifications in the user's manual.
This warranty does not apply to packaging or transportation problems during shipment of the product
by the owner. It also does not include normal wear and tear of the product, nor maintenance or
replacement of consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (shocks, failure to comply with power supply
recommendations, poor conditions of use, etc.), insufficient maintenance or misuse of the device,
as well as the use of unsuitable accessories.
- Damage of external origin: fire, water damage, electrical surge, etc.
- Any equipment that has been disassembled, even partially, by persons other than those authorized
to do so (notably the user).
- The products whose serial number would be missing, deteriorated or illegible that would not allow
its identification.
- The products subjected to leasing, demonstration, or exhibition.
(*) Some parts of your device, called wear parts or consumables, deteriorate with time and frequency
of use of your device. This wear and tear are normal but can be accentuated by poor conditions
of use or maintenance of your device. These parts are therefore not covered by the warranty.
The accessories supplied with the device are also excluded from the warranty. They cannot be
exchanged or refunded. However, some accessories can be purchased directly through our
website: https://sav.hkoenig.com/.
