Idiomas disponibles
Idiomas disponibles
VESYNC APP
TROUBLESHOOTING
Why isn't my humidifier connecting to the
VeSync app?
•
Make sure your phone has
Bluetooth® turned on and is not
currently connected to another
Bluetooth device.
•
During the setup process, you
must be on a secure 2.4GHz Wi-Fi
network. Confirm that the network is
working correctly.
•
Make sure the Wi-Fi password you
entered is correct.
•
Make sure your humidifier and
phone are within 30 ft / 10 m of each
other.
•
Reset the humidifier by pressing and
holdin
for 15 seconds. Then try
connecting again.
My humidifier is offline.
•
Make sure the humidifier is plugged
in. The humidifier may appear to
be offline if it is unplugged, or if the
outlet does not have power.
•
Refresh the VeSync menu by swiping
down on the screen.
Make sure your router is connected
•
to the internet and your phone's
network connection is working.
•
Reset the humidifier using one of
these options:
a.
Delete the humidifier from the
VeSync app. Swipe left (iOS®) or
press and hold (Android), then
tap Delete. Then reconfigure
your humidifier with the VeSync
app.
b.
Press and hold
seconds. Then reconfigure your
humidifier with the VeSync app.
Note:
Power outages, internet outages,
or changing Wi-Fi routers may cause your
humidifier to go offline.
The VeSync app is displaying an incorrect
humidity percentage while the humidifier
is turned on.
If your problem is not listed,
Customer Support
for 15
•
The room may be larger than the
humidifier's effective range. Move to
a room smaller than 300–600 ft² /
27–55 m².
•
Moisture may have built up inside
the humidity sensor. Make sure the
nozzles are facing away from the
aroma box so that mist does not
settle on the sensor inside the aroma
box (see diagram in Getting To Know
Your Smart Humidifier, page 5). Turn
off the humidifier, remove the aroma
box, and allow the sensor to air dry.
If the humidifier is placed within 12
•
inches / 30 cm of a wall or in a corner,
the humidity sensor cannot provide
a proper reading for the relative
humidity in the room.
•
The humidity sensor will give an
improper reading if it is exposed to
dust. Avoid using the humidifier in
dusty rooms.
(see page 18).
EN
please contact
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