Vesync App Troubleshooting - Levoit Classic 300S Manual Del Usuario

EN
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Make sure the water tank is properly in place (see
Set mist level to a lower setting.
Humidifier makes a loud or
Empty the base chamber. Refill the water tank (not the base chamber)
unusual noise.
and place the water tank properly onto the base.
The humidifier may be malfunctioning. Stop using the humidifier and
contact
We recommend using purified or distilled water to fill the humidifier.
White dust appears around
Avoid using water with high mineral content.
the humidifier.
Clean the humidifier (see
Make sure the silicone sealing ring around the water outlet valve is secure.
Avoid running the humidifier in a room with over 60% relative humidity.
Wipe any excess water off the top and bottom of the base.
Water leaks from the
Do not
humidifier.
Make sure to place the humidifier on a flat, level surface.
Check the water tank for leaks. If there are leaks, contact
Support
Condensation forms around Humidity may be too high. Turn down the mist level, turn off the
humidifier or windows. humidifier, or open a door or window to the room.
Mould grows inside the Clean the water tank and base chamber regularly
humidifier. (see Care &
Fill the water tank.
is red.
Place the water tank properly on the base.
Essential oil has little or no
Add more essential oil. For best results, use pure essential oil.
smell.
The room may be larger than the humidifier's effective range. Move to a
room smaller than 20–47 m² / 215–505 ft².
Display shows an incorrect
Moisture may have built up inside the humidity sensor. Turn off the humidifier
humidity percentage.
and allow the sensor to air dry. Make sure the nozzle is facing away from the
sensor so that mist does not settle on the sensor (see diagram in
Getting To Know Your Smart Humidifier, page 8).
Display shows Error Code
The humidifier is malfunctioning. Contact Customer Support (see page 28).
"E1".
If your problem is not listed, please contact
26
Getting Started, page 11).
Customer Support (see page 28).
Care & Maintenance, page 19).
shake the humidifier.
(see page 28).
Maintenance, page 19).
Customer Support (see page
V E S Y N C A P P T R O U B L E S H O OT I N G
Why isn't my humidifier connecting to the
VeSync app?
•
Make sure your phone has Bluetooth®
turned on and is not currently connected
to another Bluetooth device.
•
During the setup process, you must be
on a secure 2.4 GHz WiFi® network.
Confirm that the network is working
correctly.
•
Make sure the WiFi password you
entered is correct.
•
Make sure your humidifier and phone are
within 10 m / 30 ft of each other.
•
Reset the humidifier by pressing and
holding
connecting again.
My humidifier is offline.
•
Make sure the humidifier is plugged in.
The humidifier may appear to be offline
if it is unplugged, or if the outlet does not
have power.
•
Refresh the VeSync menu by swiping
Customer
down on the screen.
•
Make sure your router is connected to
the internet and your phone's network
connection is working.
•
Reset the humidifier using one of these
options:
a.
b.
Note: Power outages, internet outages, or
changing WiFi routers may cause your humidifier
to go offline.
28).
The VeSync app is displaying an incorrect
humidity percentage while the humidifier
is turned on.
•
•
for 15 seconds. Then try
Delete the humidifier from the
VeSync app. Swipe left (iOS®) or
press and hold (Android), then tap
Delete. Then reconfigure your
humidifier with the VeSync app.
Press and hold for 15 seconds.
Then reconfigure your humidifier
with the VeSync app.
The room may be larger than the
humidifier's effective range. Move to a
room smaller than 47 m² / 505 ft².
Moisture may have built up inside the
humidity sensor. Turn off the humidifier
and allow the sensor to air dry. Make sure
the nozzle is facing away from the sensor
so that mist does not settle on the sensor
(see diagram in Getting To Know Your
Smart Humidifier , page 8).
EN
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