Troubleshooting
Problem
No mist is being produced.
Mist coming out from the
base.
High temperature warning on
the display.
Display is showing the
incorrect humidity level.
There is a small amount white
residue in the area where the
humidifier is being used.
Cause
No water in the tank or water level
is low.
The atomization chip or internal
fan is not working.
Water tank is not positioned
correctly.
The heating element is running
without any water in the humidifier.
The humidifier has been placed
too close to a wall or in a corner
causing the built-in humidity
sensor to provide incorrect
readings.
The humidity sensor has been
exposed to dust.
The water used in the humidifier
had a high mineral content.
The humidifier needs to be
cleaned.
15
Solution
Add at least 3.1 quarts (3 L) of water to
the water tank.
Contact Customer Support.
Properly align the water tank with the
base.
Unplug the humidifier, add water to the
water tank, and turn on the humidifier.
Contact Customer Support if the high
temperature warning still appears on
the display.
Move the humidifier away from walls or
corners and place it in a well ventilated
room.
Avoid using the humidifier in dusty
environments. If necessary, clean dusty
surfaces and areas before use.
It is recommended to use filtered,
purified, or distilled water.
Clean the humidifier as instructed
Cleaning & Maintenance
in the
section.
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