Idiomas disponibles
Idiomas disponibles
3. Trademark and Legal Statement
EN
is a registered trademark of Brightway Ltd., and all rights are reserved.
4. Troubleshooting
Error Codes
Reasons
10
Dashboard failure
11/12/28/29/40
Controller failure
14
Accelerator failure
15
Brake failure
18
Motor failure
21/24/39
Battery pack failure
45
Controller over temperature
50
Battery pack over temperature
Battery pack communication
52/53
fault, verification failure
07
Solutions
Please timely contact after-sales service for detection and repair.
Please check that the accelerator is returned to its position, otherwise it
cannot run normally.
Please timely contact after-sales service for detection and repair if the
accelerator wiring harness is loose or damaged.
Please check that the brake lever is returned to its position, otherwise it
cannot run normally.
Please timely contact after-sales service for detection and repair if the
accelerator wiring harness is loose or damaged.
Please timely contact after-sales service for detection and repair.
Let the scooter cool down, and do not use it until the temperature has
returned to normal.
Try to restart the scooter to restore it. If it cannot be restored, contact
after-sales service for detection and repair.
5. Warranty
If the product is within the warranty period from the date of your purchase, we will repair, replace or return it free
of charge as the case may be if it is confirmed by the manufacturer or dealer that it is faulty or damaged due to
quality defects under normal use. Unless otherwise specified by relevant laws, the product or component used for
replacement may not be new, but nevertheless performs well and is equivalent, at least, to the original product
or component in function. The warranty period is calculated from the first date of purchase of the product, subject
to the invoice date. If there is no valid invoice, the warranty period shall be calculated from the date of delivery
plus thirty (30) days. If the invoice date is later than the actual delivery date of the product, the warranty period
shall be calculated from the actual delivery date. The repaired or replaced products shall continue to enjoy the
warranty for the rest of the warranty period, but not less than thirty (30) days. For warranty application, please
contact the manufacturer or distributor of the product and follow the instructions. When applying for warranty, an
accurate,complete and clear valid sales invoice should be provided.
The above warranty does not apply to failure, malfunction or damage caused by: (a) misuse, abuse or improper
transportation, maintenance or storage, such as but not limited to use, storage or maintenance under improper
temperature, humidity or other improper environmental conditions; (b) force majeure or accidents, network or power
interruption and other reasons beyond our reasonable control: (c) repair or removal without authorization from
the manufacturer; (d) the way in which damage has been caused by any third party products or services shall be
specified (purposes other than those for which the product has been designated or intended: (f) using the product
in violation of the product instructions: (g) using the product for commercial purposes; or (h) the accumulated
mileage recorded by the scooter body has exceeded 2000 km. Normal wear and tear or aging, scratches, abrasions
and problems caused by the use of coatings, solvents or other chemicals during general use of the product do not
fall within the scope of the warranty. If the original identification label of the product is changed or damaged, this
warranty will be invalid. The integrity and completeness of the products and of the attached materials are not within
the scope of the warranty.. You should inspect the products on the spot when receiving them and object immediately
to any ascertained discrepancy/ies.
The above warranty statement applies to our products. This warranty grants the specific legal rights and other rights
you may have according to the law. Nothing in this document affects your rights in a fashion that is not susceptible
of exclusion or restriction in accordance with law.
Warranty information for the product:
This product is the same as any mechanical parts. The scooter can bear high stress and wear. Various materials and
components（scooter's machinery, axle) may react differently to wear or fatigue. If the component have reached the
expected service life, they may break suddenly, causing the risk of injury. If any problem is found, please repair and
replace the parts in time. If there are cracks, scratches and discoloration in the area under high load, it indicates that
the component has exceeded its service life. Please contact the manufacturer or dealer to replace the component as
soon as possible.
Navee provides warranty service according to local regulations, but different parts have different warranty periods.
For details, please consult the official Navee or local dealer.
EN
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