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10
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Center in your country.
Problem
Dirty water, brown stains
or white flakes come out
of the soleplate.
There is no or little steam. The appliance has not heated up
Water leaks from the
soleplate.
The ironing board cover
becomes wet, or there
are water droplets on the
floor/garment.
The surface under the
base of the appliance
becomes wet, or steam
and/or water comes out
from under the EASY
DECALC knob.
The iron does not heat up
and the amber DECALC
light flashes.
All manuals and user guides at all-guidesbox.com
Cause
Scale has built up inside the
appliance because it has not been
descaled regularly.
You have put chemicals or additives
in the water tank.
sufficiently.
There is not enough water in the
water tank.
Scale has built up inside the
appliance because it has not been
descaled regularly.
Steam condenses into water in the
hose when you use steam for the
first time or have not used it for a
long time.
Your board cover is not designed to
cope with the high steam rate.
The EASY DECALC knob is not
tightened properly.
The rubber sealing ring of the EASY
DECALC knob is worn.
The appliance reminds you to
perform the descaling procedure.
The light flashes after approximately
one month of use.
Solution
Descale the appliance and the
soleplate (see chapter 'Cleaning
and maintenance').
Never use chemical or additives
with the appliance. If you have
already done so, follow the
procedure in chapter 'Cleaning
and maintenance' to remove the
chemicals.
Wait until the iron ready light
stays on continuously. This takes
approx. 2 minutes.
Fill the water tank up to the MAX
indication.
Descale the appliance and
soleplate (see chapter 'Cleaning
and maintenance').
This is normal. Hold the iron away
from the garment and press the
steam trigger. Wait until steam
instead of water comes out of the
soleplate.
Use a layer of felt material in the
board cover to prevent water
droplets.
Switch off the appliance and
wait 2 hours for it to cool down.
Unscrew and reattach the knob to
make sure it is tightened.
Contact an authorized Philips
service center for a new EASY
DECALC knob.
Perform the descaling procedure,
following the instructions in
section 'Descaling the appliance'.
