Media Files; Voice Service Issues; Other Issues - Hisense 50A6KV Manual Del Usuario

Problem
Netflix cannot be played.

Media Files

When files will not play, this may help resolve the problem.
Problem
Some files cannot be played.
Related information
Media on page 45

Voice Service Issues

When some Voice service will not function, this may help resolve the problem.
Problems
Alexa cannot be heard.

Other Issues

Use these procedures to resolve other issues that may occur.
Problem
The TV is hot.
The TV smells of plastic.
The plastic cabinet makes a
"clicking" type of sound.
Troubleshooting
•
> Settings > System > Application Manager > Netflix >
Forced Closure, then reopen to try again.
•
You can try to reset to the factory settings at
Support > Factory Reset.
• Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
• You can try to log into your Amazon account.
• If you hear "I don't understand" from the voice recognition, please change
account or log out of the account.
• For more information about Alexa, please refer to
>Using Voice Control > Alexa Setup
• Watching TV for an extended period of time causes the panel to generate
heat. The heat from the panel is dissipated through internal vents running
along the top of the TV.
• After extended use, you may feel heat when touching it. This heat is not a
defect and does not affect the TV's functionality.
• This smell is normal and will dissipate over time.
• The "clicking" sound can be caused when the temperature of the TV
changes. This change causes the TV cabinet to expand or contract, which
makes the sound. This is normal and the TV is OK.
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Possible Solutions
Possible Solutions
Possible Solutions
in this manual.
Possible Solutions
> Settings >
Benefits of Smart TV