Troubleshooting Tips ...
Problem
Possible Cause
Burners have yellow
The combustion quality of burner
or yellow-tipped
flames needs to be determined
flames
visually.
Burner parts not replaced correctly.
Burners do not light
Plug on cooktop is not completely
inserted in the electrical outlet.
Gas supply not connected or turned on.
A fuse in your home may be blown or
the circuit breaker tripped.
Igniter orifice in burner body may be
clogged.
Burner parts not replaced correctly.
Notch in burner head may be clogged.
Sparking sound
Be sure the knob is in the OFF
persists after burner
position.
is turned off
Occasional sparking
Changing blower speed.
sound
Burner flames very
Improper air to gas ratio.
large or yellow
Notch in burner head may be clogged.
Burner flames make
Burner has not been used recently.
excessive noise
Burner flames pulled
Vent fan set at high speed.
toward vent grille
49-2001159 Rev. 0
What To Do
Cover pan with a lid. Turn the downdraft fan OFF until the
water begins to boil.
flames are normal. If burner flames look like A, call for
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
Call for service
on outer cones
Normal for LP gas
See Cleaning the Cooktop section.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
See the Installation Instructions section.
Replace the fuse or reset the circuit breaker.
Remove the obstruction.
the Cooktop section.
Remove knob by pulling it straight off the stem and check
the bottom of the knob for any buildup of soil.
This is a typical electrical switching noise. This is normal.
installed your cooktop or made the conversion.
A "cold" burner ignited in the HI setting may have some
flame "roar" or "lifting". This should dissipate after 4 to 5
minutes.
This is normal. If cooking performance is affected, change
to a lower fan speed setting.
C–Soft blue
flames Normal
for natural gas