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Before you call for service...
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem
Water won't boil
Burners have yellow or
yellow-tipped flames
Burners do not light
Sparking sound persists Be sure the knob is in the
after burner is turned off OFF position.
Occasional
sparking sound
Burner flames very
large or yellow
Possible Causes
The combustion quality of
burner flames needs to be
determined visually.
Burner parts not replaced
correctly.
Plug on cooktop is not
completely inserted in the
electrical outlet.
Gas supply not connected
or turned on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Igniter orifice in burner body
may be clogged.
Burner parts not replaced
correctly.
Hole in burner top behind
the igniter may be clogged.
Changing blower speed.
Improper air to gas ratio.
Burner parts not replaced
correctly.
What To Do
• Cover pan with a lid.
• Turn the downdraft fan OFF until the water begins
to boil.
• Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips
Call for service
on outer cones
Normal for LP gas
• See Care and cleaning of the cooktop section.
• Make sure electrical plug is plugged into a live, properly
grounded outlet.
• See the Installation Instructions section.
• Replace the fuse or reset the circuit breaker.
• Remove the obstruction.
• See Burner Caps and Heads in the Care and cleaning
of the cooktop section.
• Use a small sewing needle to unplug.
• Remove knob by pulling it straight off the stem and
check the bottom of the knob for any buildup of soil.
• This is a typical electrical switching noise.
This is normal.
• If cooktop is connected to LP gas, contact the person
who installed your cooktop or made the conversion.
• See Care and cleaning of the cooktop section.
GEAppliances.com
C–Soft blue flames
Normal for natural
gas
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