Problem
Controller Failure
• No power to the control
console.
• Barbecue starts ok but
control screen goes
blank, barbecue stops
working.
GFCI Issues
• No power to the control
console.
• Barbecue starts ok but
control screen goes
blank, barbecue stops
working.
• GFCI reset button pops
out on outlet.
TROUBLE SHOOTING
Possible Cause
• The unit is not plugged in.
• The power circuit fuse has tripped.
• A power cord malfunction or failure.
• Controller fuse is blown.
• Controller (PCB) malfunction.
• Faulty GFCI outlet.
• Moisture inside outlet.
• Outlet not on a dedicated circuit.
• Amp draw on outlet lower than 13
amps.
• Circuit breaker issues.
Prevention/Solution
• Check to be sure if cord is properly plugged into outlet.
If Cord unplugged from outlet
• Plug into outlet and reassess.
Cord plugged into outlet but no power to barbecue
• Check if GFCI outlet or breaker has been tripped and reset circuit.
Barbecue has power
• Barbecue on.
No power to barbecue - controller screen black
• Unplug the barbecue from power
• Remove the Top Fascia Panel and ensure all wires are not damaged
and are firmly connected, particularly the power cord.
Wires damaged
• Replace appropriate components and reassess.
Wires undamaged, and connections confirmed
• Remove Controller and check fuse on the back of the printed
circuit board.
• If fuse blown or appears burned, replace 5A fuse and reassess.
• If fuse looks OK, replace controller assembly.
• Unplug everything from the outlet.
• Press the reset button on the outlet and ensure the test button returns
to normal position.
• Plug in and turn on barbecue for around 10 minutes, watch for GFCI
tripping.
• If GFCI did trip during the 10-minute period verify the amp draw of the
GFCI (We recommend using a 16-amp GFCI). If Outlet is not 13-amp
or higher, replace the Outlet.
• If a 16-amp GFCI is being used and tripping still occurs, an electrician
may be required.
• If GFCI did not trip during the 10-minute period, and if you are using
a second appliance on the same outlet, re-plug in and turn on the
original second appliance.
• If GFCI trips with the second appliance on, there may be an issue with
the second appliance.
• Plug a different appliance in to the same outlet and turn the appliance
on.
• If tripping occurs with the different appliance an electrician may be
required.
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