HotSpring HOT SPOT Serie Manual Del Propietário página 32

TROUBLESHOOTING
Should you experience any problem, do not hesitate to contact your authorized HOT SPRING dealer. Here are some tips to help you to diagnose and rectify
some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem
Entire spa is inoperative
Spa does not heat; jets and light operate.
Display shows" * ===="
POWER & READY icon flashes
READY icon flashes
Spa does not heat; jets and light operate.
Display shows "====="
POWER & READY icon flashes
Jets weak or surging
Light inoperative
MOTO-MASSAGE (SX & TX ONLY) jet
inoperative or erratic
Display shows "- - - - - "
(Entire spa is inoperative.)
POWER icon flashes
After filling or refilling the spa: a jet pump is
operating, but water is not flowing from any of
its jets.
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem
Cloudy Water
Water Odor
Chlorine Odor
Musty Odor
Organic buildup / scum ring around spa
Algae Growth
Eye Irritation
Skin Irritation / Rash
Stains
Scale
English Spanish
Probable causes
• Power failure
• GFCI tripped
• Pressure switch is open and should be closed
• Pressure switch senses flow through heater even
though the jet pump is off
• Control Sensor open or shorted
• Pressure switch is closed and should be open
• Spa water level too low
• Filter clogged / suction screens clogged
• Jet nozzles closed / Air valve closed
• Bad connection
• AIR CONTROL valves closed
• Filter clogged
• Heater high-limit thermostat tripped
• Pump is not properly primed.
Probable causes
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
• Excessive organics in water
• Improper sanitization
• Low pH
• Chloramine level too high
• Low pH
• Bacteria or algae growth
• Build-up of oils and dirt
• High pH
• Low sanitizer level
• Low pH
• Low sanitizer level
• Unsanitary water
• Free chlorine level above 5 ppm
• Total alkalinity and/or pH too low
• High iron or copper in source water
• High calcium content in water – total alkalinity
and pH too high
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French
Solutions
• Check power source
• Reset GFCI; call for service if it will not reset
• Check for clogged filter. The pressure switch will reset when the flow of water through the heater has
been restored. Call for service if the pressure switch trips frequently.
• Contact an Authorized Service Technician
• Contact an Authorized Service Technician
• Contact an Authorized Service Technician
• Add water
• Clean filters / Clean suction screens
• Open jet nozzles / Open air valve
• Contact an Authorized Service Technician
• Open AIR CONTROL lever
• Clean filter
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filter. If tripping continues, call for service.
1. Turn off power to the spa at the breaker and remove the equipment compartment door.
2. Loosen the union on the top of the pump(s) (as seen on page 8) to allow the air to escape,
the hand-tighten the union(s).
3. Turn power back on, activate the pump and check to make sure union is tight enough to keep
it from leaking. Re-install pump and equipment doors.
OR:
Remove and reinstall the FROG cap.
Solutions
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer
• Adjust pH to recommended range
• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill the spa
• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and tile cleaner
to remove the scum, and refill the spa
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off the scale,
refill the spa and balance the water
Service Information