Troubleshooting
Fault
The fan doesn't work
Unable to connect
to Wi-Fi
Fan blades are stuck
The oscillation
function does not work.
Possible Cause
The fan is not connected to the power.
The power cord is not properly
connected to the power port.
The stand does not properly
connect to the fan base.
Child lock is enabled.
The Wi-Fi connection is 5 GHz.
The fan has been offline for
more than half an hour.
Fan blades are stuck by a foreign
object.
The fan is under the
auto-oscillation state.
Connect the fan to an electrical outlet
that meets the fan's requirements.
Make sure the power cord is plugged in
properly.
Install the fan base with the stand correctly.
Disable the child lock function.
Connect to a 2.4 GHz Wi-Fi network.
Reset the Wi-Fi connection.
Unplug the fan and remove the foreign
object.
Wait for the auto-oscillation completes. It will
last for 14 seconds at most.
9
Solution