Troubleshooting: Q&A
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your device dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your wireless service provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP) or wireless service provider.
Application not responding
Q: How do I close an application that is not responding?
A: Press and hold
. Scroll to the application, and press
to close the application.
Bluetooth connectivity
Q: Why can't I find my friend's device?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
Camera
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Display
Q: Why do missing, discolored, or bright dots appear on the
screen every time I turn on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Home network (UPnP)
Q: Why can't the other device see the files stored on my device?
A: Make sure that you have configured the home network
settings,
Content sharing
and the other device is UPnP compatible.
Q: What can I do if my home network connection stops working?
A: Switch off the wireless LAN connection from your compatible
is turned on in your device,