Delivery Terms - Tecno-gaz FOCUS Manual Del Usuario

DELIVERY TERMS
1. All goods delivered must be packaged in their original packaging. If the goods are
delivered in a non‐genuine packaging, a charge will be applied to restore the
original packaging.
2. All goods must be delivered CARRIAGE PAID.
3. The client shall ask a written authorization to TECNO‐GAZ sales dept. before
returning the goods by means of the "Form for Client's Returned Goods
Management" (CMM002) in compliance with the requirements of TECNO‐GAZ
Quality Management System (ref. CMP003, CMI009).
4. The document accompanying the returned goods shall show:
• the TECNO‐GAZ product ode/item no.;
• the number of the TECNO‐GAZ purchase invoice or shipment document;
• the product serial number and batch number;
• a description of the goods returned;
• the number of the Form for Client's Returned Goods Management"
(CM‐M‐002) or a copy of the same attached.
5. Returned goods are considered as accepted only after they have been examined. If
they prove non‐conforming, they may be sent back to the consignor at TECNO‐GAZ
full discretion.
6. Charges will be applied to restore and test the returned product.
7. Parts replaced under guarantee must be returned, carriage paid, to TECNO‐GAZ.
8. If the parts are not returned, their cost will automatically be debited to the
recipient.
9. TECNO‐GAZ does not accept goods returns from end users.
10. Goods sent to TECNO‐GAZ for repair are managed as returned goods.
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